Frequently Asked Questions
How does Metro Dining Delivery work?
Metro Dining Delivery is locally owened and founded & has been operating in Lincoln since 2006! We have partnered with over 105 of Lincoln's finest restaurant locations (and growing) to deliver their wonderful food directly to their customers at an affordable rate.
What Does Metro Dining Delivery Charge?
Metro Dining Delivery does charge a delivery fee ranging from Free Delivery to $8.50. Our fees are based upon the size of your order, so the bigger your order the smaller the fee. No minimum or maximum orders! We will deliver it all!
How can I pay for order?
When you order delivery from Metro Dining Delivery, the order form will have the option for you to choose your payment method. Currently we accept cash, Visa, MasterCard, American Express, Discover & others. (We do not accept checks) You pay the driver for your order at the time of delivery.
Most asked
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How Do I Order?
Order on-line by filling out our simple on-line order form. Just provide us with your details, including name, address, telephone, your method of payment, which restaurant and your order selections and we will do the rest! We will call the order in, verify it's all correct and getting it to you FAST! (No log-in or credit card is needed to order) Plus, unlike the "others" WE ACCEPT CASH! Because you do not pay until the order arrives correctly! : Click Here To Oder
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How Long Does It Take For Delivery?
Delivery normally takes less than an hour. Occasionally, an order may take longer due to a variety of reasons, such as larger orders, unusually busy restaurants, and traffic or road conditions. Customers with large party order requests are encouraged to place their orders 24 hours or more in advance to ensure timely delivery. For the the safety of our Waiter-Drivers and the general public, we cannot guarantee delivery times.
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How Much Should I Tip My Waiter/Driver?
At Metro Dining Delivery, we feel that your Waiter-Drivers go to as much effort as a food server in a restaurant, probably more! They go to extensive measures to ensure your meal is complete and correct; they check, pack, carry, drive, locate you and park with your meal as fast and as carefully as possible. They use their own vehicles, equipment and gasoline. For your convienince a 20% tip for the driver will automatically be inclued on your ticket.
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Delivery Service Fee & Delivery Fee
Metro Dining Delivery receives food from their sponsored and participating restaurants at a discounted rate, we then charge you a Delivery Service Fee equal to the discount we recieved so that the food total is the same you would have paid if you traveled to the restaurant yourself. This way the delivery service fee is not felt by you the customer and all you're paying is our standard Delivery Fee.
When ordering from a non-affiliated restaurant a Delivery Service Fee (Approx. 15%) will be added to your total plus our standard Delivery Fee. -
What Is The Minimum Order?
Metro Dining Delivery has no minimum or maximum order amounts! Our rates are designed to benefit you and your pocket-book! The larger your order the lower the delivery fee! Click here for details.
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Can I Cancel My Order?
Because we are placing the orders and paying restaurants ourselves, orders cannot be canceled once placed. Once you have filled out the order form and submitted to us it cannot be canceled.
While we strive hard to prevent mistakes, they still can happen and we will always work hard to rectify the situation as quickly as possible.
If you have an issue and need to reach us you can text us at 402-474-7335 or go to the "Contact Us" link above.
Delivery Rates & Fees
Our Delivery Fees:
When ordering from one of Metro Dining Delivery's affiliated restaurants it is the indicated menu price (with tax) plus a modest delivery fee.Regular Rates:
| Orders Over $100 | FREE DELIVERY! |
| Orders $40-$100 Orders $25-$40 Orders Below $25 |
$3.99 Delivery Fee $5.50 Delivery Fee $8.50 Delivery Fee |
Discounted CASH Rates:
| Orders $40-$100 Orders $25-$40 Orders Below $25 |
$2.99 Delivery Fee $4.50 Delivery Fee $7.50 Delivery Fee |
Click here to use our new calculator.
Ordering from a Non-Affiliate Restaurant:
A "Delivery Service Fee" will be applied on all non-affiliate restaurant food orders (Approx. 15%) in addition to our standard delivery fee.During peak delivery hours when we are extremely busy, priority will always be given to orders from our partnered and affiliated restaurants and we reserve the right to refuse delivery from any non-affiliated restaurant at our discretion.
Your order will include a tip for the driver.
Our drivers work very hard! All of our drivers go above and beyond even what most servers do at any given restaurant. They confirm the order, drive across town to the restaurant, go over the order and verify it is correct at the restaurant, (to catch and prevent mistakes), transport everything in thermal tote bags, stop in route to pick up additional requested items and then deliver the order directly to the customer as quickly as possible. For your convienince a 20% tip for the driver will automatically be inclued on your ticket.We tip restaurants.
We appreciate the hard work that restaurant employees, wait staff and servers do and we may tip them accordingly and your food total may reflect this tip as well.For ALL large party/catering orders there we will include a non-optional 10% tip to the restaurant.
DO NOT CALL THE RESTAURANT TO PLACE FOOD ORDER.
We pride ourselves on bringing only the freshest food to you fast, and to ensure the highest quality food arrives at your door, we only place your order with the restaurant when our drivers are in-route to the restaurant. This is how we ensure your food is hot, fresh and never sitting and waiting for a driver to arrive.Group Orders
If you are a group that is placing a split-ticket order (with each person paying separately) please understand we will not split delivery fee below our minimum delivery fee amount.The MINIMUM delivery fee we will charge is $2.99 for cash orders or $3.99 for credit card orders PER TICKET.
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Great tasting meal solutions
delivered right to your door
with Metro Dining Delivery
About Gift Accounts
Gift accounts can be used for any order
Metro Dining Delivery specializes in gift deliveries! A gift delivery is the perfect gift for friends, family and coworkers. When you set up a gift account with us we only charge your credit card for the cost of delivery, so there's no worry about an odd amount remaining like on "gift cards or gift certificates". When you order we can even stop and pick up a card, candy or whatever else you may request to make your gift a truly special one.
Order A Gift Delivery Today!Skip the trip
save your precious time!
Order delivery today
with Metro Dining Delivery
Useful info
Alcohol Delivery
Currently we do not offer the option to have alcohol delivered. Some local stores do offer in-house delivery, please contact those retailers directly.
Food Allergies
While every attempt will be made to convey your food allergy request to the restaurant, please be aware that some restaurants could possibly utilize ingredients that you are allergic to extensively at their establishment and there is a possibility that cross contamination may occur. Please understand that Metro Dining Delivery and the restaurant you order from cannot be held accountable for any cross contamination by allergens that may occur and you are ordering at your own risk.
Ordering in Advance
We do not accept pre-orders / reservations unless it is a large party order or catering order, (where the restaurant needs advance notice). For standard orders, please place your order when the restaurant is open and when you are available to have it delivered. You will get a confirmation with an estimated delivery time based on how busy we are at that time. For large party or catering orders please order at least 24 hours in advance if possilbe
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